This is the fourth installment of our nascent series analysing the many facets of tipping culture, speaking with those who advocate for a better way, and those who feel that the hospitality sector’s unique set-up works and should not be trifled with.
This week we take a trip up to Bayview Avenue to speak with Hemant Bhagwani (Proprietor) and Yatin Bhatia (General Manager) of The Indian Street Food Co., who back in November of 2015 introduced a strict no-tipping policy.
It takes considerable courage to take a stand like that, especially when tipping has become so much of a social norm that the majority of customers routinely tip 15% even if they experience bad service. Owner Bhagwani explains the reasonings behind his decisions for such a radical move, and we ask both him and his GM how this self-imposed non-tipping environment works… and indeed if it actually DOES work in practice.
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Edinburgh-born/Toronto-based Sommelier, consultant, writer, judge, and educator Jamie Drummond is the Director of Programs/Editor of Good Food Revolution… And he thinks that the Indian Street Food Co’s move is a step in the right direction.